Frequently Asked Questions
Everything you need to know about bringing comfort home.
What is the standard delivery timeframe?
Orders are typically processed within 1-2 business days. Standard shipping generally takes 3-5 business days depending on your location.
How do I care for my Christy linens and towels?
To maintain the premium quality, we recommend washing at 40°C with a mild detergent and avoiding fabric softeners, which can reduce absorbency in towels.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please note that for hygiene reasons, pillows and duvets cannot be returned once opened.
Do you offer international shipping?
Yes, we ship to a wide range of international destinations. Shipping costs and delivery times will be calculated at checkout based on the destination country.
Are your cotton products sustainably sourced?
Absolutely. We are committed to ethical sourcing and work closely with our suppliers to ensure the highest standards of environmental and social responsibility.
How can I track my order?
Once your order has dispatched, you will receive an email containing a tracking link to monitor your delivery progress in real-time.